Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
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Do you offer local delivery or pickup?
Yes, we offer streamlined local delivery and fulfillment options across our operating regions.
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How do product variations and bottle sizes work?
You can select your preferred volume or pack size directly from the dropdown menu on each product page before adding it to your cart.
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What is your return policy for damaged bottles?
If a bottle arrives damaged or compromised, please contact our support team within 48 hours with photographic proof for a prompt replacement or refund.
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Are age verification checks required upon delivery?
Yes, valid identification confirming legal drinking age is required upon receipt of all alcoholic shipments.
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How to set up a wholesale account?
Setting up a wholesale account is simple. Contact us via the Contact page, and we will guide you through the process.
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Ca I request sample bottles?
Yes, we offer sample bottles and trade tastings. Please reach out to us with your requests for more information.
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What are the minimum order quanties?
Minimum order quantities vary by product type. Please inquire directly for specific details on our wholesale offerings.
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What are the payment terms available
Our payment terms vary. Licensed venues can discuss available credit options when setting up their wholesale account.
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What regions do you service?
We service various regions across Australia. Contact us to find out if your location is covered for wholesale delivery.
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How can I contact customer support?
You can reach our customer support team via the contact form or by calling the number listed on our website contact page.